About Placing Orders
Our shoes are from the factory, they are original.
No, there is no sales tax on our site.
We accept Paypal and Credit Card (via Stripe), including VISA and MasterCard.
You will be asked to enter your card details as part of the ordering process if you are paying for your order using credit card, and you will find further instructions when you process your first order.
Please contact our customer service representatives via email or on the contact us page directly, they would inform you the details .We will reply to you within 24 hours.
we realise how important it is to securely store any of your personal information. Our website maintains the highest levels of security by using high-level SSL encryption technology, the most advanced security software currently available for online transactions. We do not rent, sell, or share personal information about you with any third party or nonaffiliated companies except to provide the Services you’ve requested.
All payment are done via world renowned payment gateway company i.e. Paypal and Stripe.
If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.
If you did not receive an order confirmation number within 24-48 hours, your order was not completed.
You can contact with us for more details.
All successful orders that receive an order confirmation number will be charged when the item is shipped from our warehouse.
1. We Ship to worldwide area for free by EMS. But charge you $25 if you want them ship by DHL.
2. We will provide you with tracking number via e-mail once your merchandises have been shipped out.
There are various reasons for a declined credit card transaction.
The most common reason being that the address you entered is not the same address on your credit card statement. If so, please try again with the right billing address.
While at the mean time, A simple typing mistake could also cause the transaction to be declined, including entering the wrong credit card number, wrong expiry date or CVN code (the security number on the back of your credit card).
If your credit card is still not being accepted here are some suggestions:
– Wait 1 day and try again
– Make sure your credit card is not over its limit
– Make sure your credit card has not expired
– Make sure you have correctly typed the name on the front of the credit card
– Try a different credit card
With an account on our website,you will have access to the following information:
- Your Account Information;
- Your order status;
- Your Coupons and Gift Certificates.
- New Product
- Discount and Promotion
About Processing Orders
When We received your payment, If everything goes well, we will ship it out within 48 hours.
5-10 days : USA, Australia ,England ,France ,Spain ,Netherland ,Canada ,and Asian country .
7-12 days : Russia , Ukraine ,Brazil ,The Republic of Belarus .
10-20 days: except the above mention country . But charge you $10 , if you like get your items in 3-8 days by DHL.
Generally speaking, all of our items listed on the website are available. But occasionally some items may beout of order due to b demand. If you pickup an item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.
Please be advised that once an order has been placed and processed, it is difficult to make modification andcancelation. If you want to change your order, please click the button contact us to tell us within 24 hours. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or cancelled.
when we get the tracking number from the express company, we will send the tracking information with tracklink to your email .
Check your order status follows the ways:
- Via e-mail.You are required to enter an e-mail address during Checkout;you will receive emails at your address keeping you up-to-date about the status of your order.
- By My Account.You can check your order status on My Account page at our website after you place the order successfully.
- Contact us.If you still have Questions about your order,click the contact us button and leave a message, we’ll reply to you within 24 hours.
Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don’t receive it in 2 weeks; please contact customer service for assistance.
Click “Contact Us” and leave message to us . All inquiries are answered within 24 Hours. If you have not heard from us, please check your Spam Mail.
There are no returns/exchanges allowed unless wrong shoe or wrong size shoes was received. Ex: Ordered size11, received size 9 (based on tags). If you received wrong items, or you find any quality problem, you may returnyour items within 5 days since the Receipt date. Well the items need to be under intact. Please make sure to sendback all accessories (including the box), otherwise the exchange will be ignored.
- send reason about why you want to do return
- send photos about the items which you received were wrong or damaged
by email to our customer service for assistance .
Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure.
The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you. Please note it may take up to 10-40days to appear on your credit card depending on your billing cycle.
It depends. If for any reason you are not satisfied with the item, you should pay for the shipping fee and there shipping fee for item exchange. If you request for a refund, the initial shipping is not refundable.